Ligonix · Enterprise Software

Enterprise Tools.
Built for the
Real World.

Desk.  Sight.  Powered by Ligonix.

Explore Desk Explore Sight
500+ Enterprise Users
99.9% Uptime SLA
24/7 Local Support
Desk Logo

Helpdesk & Ticketing

Every Ticket.
Every Team.
One Place.

Desk by Ligonix gives your IT team a command centre for every support request — from first report to full resolution. Built for Nigerian enterprises who can't afford downtime.

✦ Smart Ticket Routing ✦ SLA Tracking ✦ Team Dashboards ✦ Naira Billing
Open Desk →

How It Works

From First Report to Full Resolution

Desk handles every stage of your support workflow automatically.

01
📥

Ticket Created

User submits a request via email, portal, or Slack — Desk captures it instantly.

02
🧠

Smart Routing

AI-powered rules classify priority and auto-assign the right agent or team.

03
⏱️

SLA Tracked

Real-time countdown timers and breach alerts keep your team accountable.

04
📊

Resolved & Reported

Ticket closed and full analytics delivered to your MD's inbox automatically.

Desk — Feature Deep Dive

Feature 01

Tickets that
don't get lost.

Every request is automatically categorised, assigned to the right agent, and tracked from open to close. No more lost emails. No more manual chasing.

📬 Auto-assigned today 312
🔁 Re-routed (smart rules) 47
✅ Lost / Untracked 0

Feature 02

SLAs you
actually meet.

Real-time breach alerts and automatic escalation rules ensure your commitments are kept. Desk keeps your team accountable, automatically.

⚡ Avg. first response 4m
🕐 Avg. resolution time 2.3h
🎯 SLA compliance rate 98%

Feature 03

Reports your
MD will read.

One-click PDF exports and trend charts your leadership can understand at a glance. Show the value of IT — in data, every time.

📄 Reports generated this month 28
📈 Trend data retained 2yr

Network Monitoring & Visibility

See Everything.
Miss Nothing.
Act Fast.

Sight by Ligonix puts your entire network on a single pane of glass. Know what's failing before your users do.

✦ Live Network Map ✦ Device Health Alerts ✦ Uptime Reports ✦ SNMP & Syslog Support
Open Sight →

How It Works

Total Visibility in Four Steps

Sight is up and monitoring your entire infrastructure in minutes.

01
🔌

Connect & Discover

Point Sight at your network. Auto-discovery maps every device via SNMP instantly.

02
🗺️

Live Map Built

Sight renders a real-time visual topology of your entire infrastructure.

03
🚨

Alerts Fire

Threshold breaches trigger instant push, email, or SMS alerts to the right person.

04
📋

Audit & Report

Full event history and compliance-ready reports generated at the click of a button.

Sight — Feature Deep Dive

Feature 01

Your network,
live.

Real-time device status across every site, switch, server, and access point. One map. Zero guesswork. Total visibility at a glance.

🟢 Devices online 284
🟡 Devices degraded 7
🔴 Devices offline 2

Feature 02

Alerts before
the call comes in.

Threshold-based push notifications fire the moment a device degrades — before users notice and before leadership asks questions.

📳 Avg. alert lead time 8m
🔔 Alerts sent this week 139
📞 User complaints received 0

Feature 03

Audit trails
that hold up.

Timestamped event logs and performance history that satisfy compliance audits and post-incident reviews — every time, without manual effort.

📁 Log retention period 3yr
🔒 Tamper-proof entries 100%
✔️ Compliance audits passed All

Ligonix by the numbers

0 Enterprises Served
0 Uptime SLA
0 Tickets Resolved
0 Local Support

What They Say

Trusted Across Nigeria

Real feedback from the IT teams and leaders who run on Ligonix every day.

“
Desk

Before Desk, tickets disappeared into email threads. Now every request is tracked, escalated, and closed on time. Our SLA compliance went from 61% to 97% in the first quarter.

EO
Emeka Okonkwo
Head of IT, Sterling Bank
★★★★★
“
Sight

We used to find out about outages from staff complaints. Now Sight alerts us 8 minutes before users even notice. It's completely changed how we run our infrastructure.

FA
Fatima Aliyu
Network Manager, MTN Nigeria
★★★★★
“
Desk + Sight

Running both products together is a game changer. Sight flags the outage, Desk has the ticket opened automatically. Ligonix basically built us an autonomous IT operations centre.

CA
Chukwuemeka Adeyemi
CTO, Interswitch Group
★★★★★

The Suite

Two Tools. One Ecosystem.

Both products are built to work independently, or together as a unified operations suite.

Desk Logo

by Ligonix — IT Helpdesk & Ticketing

  • Smart ticket routing & auto-assignment
  • SLA tracking & breach alerts
  • Team dashboards & agent performance
  • One-click reports & PDF exports
  • Naira billing & local support
Get Desk

Sight

by Ligonix — Network Monitoring & Visibility

  • Live network map & topology view
  • Device health alerts & notifications
  • Uptime reports & trend analytics
  • SNMP & Syslog protocol support
  • Timestamped audit logs for compliance
Get Sight

Ligonix · Enterprise Suite

Ready to run a
tighter operation?

Join enterprises across Nigeria already using Ligonix to stay ahead.

desk.ligonix.com sight.ligonix.com